“KlarifyLife” or “Us” or “We” or “Our” - refers to KlarifyLife, an initiative of HDFC Life Insurance Company Limited.
“Privacy Policy”- refers to this Policy (Notice)
“You” or “Your” or “User(s)”- refers to the person accessing the Website or utilizing the services of KlarifyLife in any capacity.
“Website”- refers to www.klarifylife.com and any subsequent pages under its sitemap
“Services” - all services made available by KlarifyLife
“Personal Information” - means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person
“Sensitive Personal Data or Information”- of a person means such personal information which consists of information relating to;— (i) password; (ii) financial information such as Bank account or credit card or debit card or other payment instrument details ; (iii) physical, physiological and mental health condition; (iv) sexual orientation; (v) medical records and history; (vi) biometric information; (vii) any detail relating to the above clauses as provided to body corporate for providing service; and (viii) any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise: provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information. It shall also include the Aadhaar number and/or the biometric information associated with an Aadhaar number as defined under the Aadhaar Act, 2016 and associated amendments under the act as per UIDAI (Unique Identification Authority of India).
KlarifyLife collects Personal Information or Sensitive Personal Data or Information in one or more ways as mentioned below:
Information You give us:
While using the Website and/or while availing the products and services made available on the Website including the information you give us while registering on our Website in order to create an account. The registration information typically asked for includes Your name, e-mail address, etc. which is voluntarily provided from Your end and helps us in personally identifying You. This information is necessary to initiate as well as continually use Your online account. If the information provided for such registration is wrong or has changed, You can update it quickly or delete it unless we have to keep that information for legitimate business or legal purposes. However, at the back end, audit trail keeping may require us to retain copy/ log of such information for as long as is legally permitted/required.
We may collect the following Personal Information from You (Please note that this is an indicative list):
Sl. No. |
Particulars of information collected |
Purpose of collection |
|---|---|---|
1. |
Name |
Provision of services |
2. |
Phone number |
Provision of services |
3. |
Address |
Provision of services |
4. |
Email address |
Provision of services |
5. |
Age |
Provision of services |
Processing of Sensitive Personal Data or Information has a risk of significant harm if its confidentiality is compromised or the data is leaked. We shall ensure that relevant and reasonable safeguards are put in place while processing Sensitive Personal Data or Information.
Information we get from Your use of our Services on the Website:
Visiting and using Services offered under the Website by KlarifyLife may result in the Website receiving performance and usage information such as the date and time of Your visit, the kind of browser or device You use, default language setting, Your unique Internet Protocol address, the number of links You click within the Website, the pages You viewed on the Website, and the web page from which You arrived to our Website. This information however will not be used to personally identify You.
Information we may get from our affiliates or third parties:
We may obtain information about You from other sources, including commercially available sources, such as social media, data aggregators and public databases. We may also collect information about You from Our affiliates or group companies.
Information we get through sending one or more cookies or anonymous identifiers to Your device:
Cookies are small electronic text files that contain information that a website uses to store User preferences and settings. You have the option to reset Your browser to control cookies; however, some of the Services offered by the Website may not function properly if cookies are refused/reset/deleted.
In case you do not provide your information or consent for usage of personal information or later on withdraw your consent for usage of the personal information for the purpose it was collected, KlarifyLife and HDFC Life reserve the rights to discontinue/cancel the services for which the said information was sought; and any decision of KlarifyLife and / or HDFC Life in this regard shall be binding on you and shall supersede the terms of services.
Any information that we collect from You may be used for a variety of purposes including but not limited to the following:
To provide Services to all users of the Website
To personalize Your experience
To improve our Website
To improve our services
To process transactions, where requested, under Your User Id and Password
To send periodic emails
To administer a contest, promotion, survey or other site or business feature
To conduct statistical analysis
To develop better products/solutions or improve services using artificial intelligence, machine learning, behavioural analysis and other technologies
For sales and marketing activities
KlarifyLife may share Your Personal Information or Sensitive Personal Data or Information with third party vendors in the following cases:
To meet requirements of any applicable law, regulation, legal process, enforceable governmental request, or customary practice directly or through our affiliates / banks / financial institutions / credit bureaus / agencies;
To meet requirements of participation of any telecommunication or electronic clearing network;
For statistical analysis and verification or risk management;
To enforce applicable terms of Service, including investigation of potential violations;
To detect, prevent, or otherwise address fraud, security or technical issues;
To protect against harm to the rights, property or safety of KlarifyLife and HDFC Life, our Users or the public as required or permitted by law; and
To outsource non-core activities as defined under the IRDAI guidelines.
KlarifyLife retains the right to share non-personally identifiable information with third parties for business purposes, to assess Website traffic, patterns and other such purposes. KlarifyLife also retains the right to share non-personally identifiable information to comply with applicable legal and regulatory processes, or to protect and defend the rights and interests of KlarifyLife, HDFC Life and its affiliates, subsidiaries and/or other users or to enforce the terms and conditions which are binding on all users of the Website.
We may share Your Personal Information or Sensitive Personal Data or Information with reinsurers who may have offices located outside India.
We will take precautions/apply safeguards as required by us under applicable laws, to ensure the confidentiality of any Personal Information or Sensitive Personal Data or Information.
KlarifyLife retains the right to communicate with You (via e-mail, postal service, courier, mobile messaging services, WhatsApp and telephone or social media extensions) when You have agreed to receive such communication or where operational or regulatory requirements require us to do so. KlarifyLife further retains its right to communicate through third party vendors. You shall have the option to unsubscribe to receive such communication.
Once You have raised a request with the Company for any request related to Your data/ information, We shall revert to You within 30 days of receipt of the request.
KlarifyLife may allow third parties to offer subscription and/or registration-based Services through the Website, App or other platforms (viz. WhatsApp, Twitter, Alexa, etc.). KlarifyLife shall not be responsible for any actions or policies of such third parties and users of the Website are requested to check the applicable third party privacy policy and acquaint themselves with the terms and conditions of usage of such service providers, when providing Personal Information or Sensitive Personal Data or Information. KlarifyLife shall not be liable for any variance in the features/benefits offered by such third parties and shall not in any case assume warranty on the efficiency or efficacy of such offers.
KlarifyLife shares certain Personal Information personal data with third parties for activities including, but not limited to:
Marketing purposes
Document management/retention
Cloud storage
Logistical activities
Customer support provided by call centres
Improving services
KlarifyLife may amend or modify this Privacy Policy (including replacing this Privacy Policy with a new Policy), at any time at the sole discretion of KlarifyLife. Revised Privacy Policy/amendments thereto shall be effective from the date indicated therein. Users are requested to periodically check the terms and conditions under this Privacy Policy from time to time. KlarifyLife shall not in any circumstance be held liable for such lapses on the part of the users of the Website.
We take reasonable precautions to protect Your Personal Information or Sensitive Personal Data or Information, information on the Website and our customers’ information from unauthorized access/ alteration, disclosure or destruction of information we hold. In particular:
We encrypt many of our Services using SSL certificates
We provide role-based access to employees/ partners who need to login to our systems/ applications
We provide password based authentication to users who login to our website
Two-factor authentication is in place (wherever feasible) for employees and third parties who access our systems and applications.
We review our information collection, storage and processing practices, to guard against unauthorized access to systems.
We permit access to Personal Information or Sensitive Personal Data or Information to our employees, contractors and agents who are subject to strict contractual confidentiality obligations for data processing purposes.
The Company uses third party data centres and cloud services to securely store Your data and to minimise the possibility of data loss. The relevant security safeguards and contractual clauses as required by relevant Laws are adhered to while storing Your data.
KlarifyLife shall not retain any Personal Information or Sensitive Personal Data or Information beyond the period necessary to satisfy the purpose for which it is processed and shall delete the Personal Information or Sensitive Personal Data or Information at the end of the processing. However, where it is required by local regulations and applicable law, We shall retain Your Personal Information or Sensitive Personal Data or Information for longer than required for the purpose. In some circumstances, KlarifyLife may anonymise the data so that it can no longer be associated with the user, in which case KlarifyLife may use such data without further reference to the user.
KlarifyLife shall take reasonable steps to ensure that data which is not necessary for processing and not required to be stored is deleted periodically.
Information, content and materials provided on this Website are on an “As Is” basis and KlarifyLife does not make any express or implied representation or warranty regarding the accuracy or completeness of the same.
In case You require any further clarifications on the content of this Privacy Policy or terms of use, please contact
The Information Technology Department,
KlarifyLife, HDFC Life Insurance Company Limited,
'Lodha Excelus', 12th Floor,Apollo Mills Compound,
N .M. Joshi Road, Mahalaxmi, Maharashtra,
Mumbai - 400 011.
Email address: [email protected]
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